Ian Josef Matheus Edward
This study examines methodologies for calculating Service Level Agreements (SLA) for internet services in rural regions of Indonesia, where infrastructure limitations and connectivity issues pose significant challenges. The paper proposes alternative methods for SLA calculations, focusing on uptime data from Network Management Systems (NMS), Ping delay, and Uninterruptible Power Supply (UPS) systems. By utilizing NMS data from both NMS A and NMS B, the system classifies downtime into restitution or non-restitution based on a threshold of 300 seconds. Additionally, Ping delays exceeding 300 seconds are considered restitution, while those below 300 seconds are classified as non-restitution. UPS system data is used to enhance classification accuracy by identifying link status based on Ping and UPS downtime conditions. These alternative SLA calculation methods aim to improve network performance monitoring, ensuring reliable service delivery and facilitating better infrastructure management in rural areas. The approach can serve as a practical solution to ensure consistent service levels despite the challenges of remote location connectivity.
Jurnal Internasional Q2
Algoritma perhitungan SLA